The Royale Leather – 3-Year Craftsmanship Guarantee

Crafted with Confidence. Backed by Our Promise.

At The Royale Leather, we believe that exceptional footwear deserves exceptional craftsmanship and lasting confidence.

Since the 1920s, our family has been dedicated to the art of traditional shoemaking, bringing together generations of experience, attention to detail and a passion for quality.

Every pair is made with care, using carefully selected materials and time-honoured shoemaking techniques.

We stand behind the quality of our craftsmanship with our 3-Year Craftsmanship Guarantee, because we believe that quality should be more than a promise – it should be something you can trust.

Our 3-Year Guarantee

Your confidence in our craftsmanship matters to us.

For three years from the date of purchase, The Royale Leather offers coverage against qualifying manufacturing and workmanship defects under the terms of this guarantee.

If your footwear develops a qualifying issue due to a manufacturing or craftsmanship defect, our team will assess the issue and work with you towards an appropriate resolution.

Depending on the nature of the issue and our assessment, this may include:

• Repair of the affected component.

• Replacement of the product where applicable.

• An appropriate refund or other resolution in accordance with the guarantee terms.

Our goal is simple: to make sure you can purchase with confidence and enjoy the craftsmanship behind every pair.

What Does Our Guarantee Cover?

Our guarantee applies to qualifying defects arising from the original manufacturing process or workmanship, including:

• Stitching Defects: Premature stitching failure resulting from manufacturing or workmanship issues.

• Construction Defects: Qualifying structural issues related to the original construction of the footwear.

• Sole Attachment Issues: Premature separation of the sole caused by a manufacturing or bonding defect.

• Material Defects: Qualifying defects in the materials used during manufacturing.

All claims are subject to inspection and assessment by our team.

What Is Not Covered?

Our guarantee is designed to protect against manufacturing and workmanship defects. It does not cover:

• Normal wear and tear resulting from regular use.

• Natural creasing, wrinkles or changes in leather appearance.

• Scratches, scuffs, stains or cosmetic damage caused during use.

• Damage resulting from improper care, storage or maintenance.

• Accidental damage, misuse or alterations performed by third parties.

• Deterioration caused by exposure to excessive moisture, heat or unsuitable chemicals.

• Issues resulting from incorrect sizing or personal fit preferences.

Natural variations in genuine leather, including differences in grain, texture and colour, are part of the character of natural materials and are not considered defects.

How to Make a Guarantee Claim

We want the process to be straightforward.

If you believe your footwear has developed a manufacturing or workmanship defect, simply follow these steps:

1. Contact Our Team

Reach out to us through our official contact channels and mention that you would like to make a claim under the 3-Year Craftsmanship Guarantee.

2. Provide Your Order Details

Share your order number, purchase information and a brief description of the issue.

3. Share Photographs

Provide clear photographs showing the affected area so our team can understand the issue.

4. Our Assessment

Our team will review your claim and may request additional information or inspection of the footwear before reaching a decision.

5. Resolution

Once your claim has been assessed and approved, we will communicate the available resolution and the next steps.

Our Commitment to You

At The Royale Leather, we are proud of the craftsmanship that has been passed down through generations.

We don't believe in making footwear simply to follow trends. We believe in creating timeless pieces that reflect quality, tradition and attention to detail.

Your purchase represents more than a pair of shoes. It represents a tradition of craftsmanship that has been part of our family since the 1920s.

Thank you for choosing The Royale Leather.

Handmade Since The 1920s. By The Same Family.

Need Assistance?

For questions regarding your guarantee or to submit a claim, please contact our customer support team through our Contact Us page. Our team will be happy to assist you.